What is Zipchat?
Zipchat is an AI sales and support agent for online stores that answers shoppers, recommends products and recovers carts across chat channels. It is a well-reviewed app on the Shopify App Store and also works with WooCommerce, BigCommerce and Wix. The company states it is GDPR and EU AI Act compliant.
Zipchat focuses on selling, not only deflecting tickets. It trains on your product catalog, policies and pages, then acts as a team of AI agents on your website chat, WhatsApp, Instagram DMs, Messenger and email. It answers product questions, suggests items, handles order status requests, nudges shoppers who are about to leave and helps with out-of-stock items. Newer features add AI-generated questions on product pages and an AI social media manager that replies to Facebook and Instagram comments. It suits Shopify brands in fashion, beauty, pets, electronics and health that want more conversions from site traffic.
Main Features
- Answer shopper questions on website chat, WhatsApp, Instagram, Messenger and email.
- Recommend products based on what the shopper asks for.
- Handle order status questions and other routine support automatically.
- Engage visitors proactively to reduce cart abandonment.
- Add AI-generated product questions to product pages.
- Reply to Facebook and Instagram comments with the AI social media manager.
- Reply in all languages and pass hard cases to your team or helpdesk.
How to Get Started with Zipchat
- Install Zipchat from the Shopify App Store or sign up at zipchat.ai.
- Start the 7-day free trial and let it train on your store and pages.
- Connect channels such as WhatsApp and Instagram.
- Test answers in the preview, then switch the agent on for shoppers.
Zipchat Pricing
Every plan starts with a 7-day free trial and a 30-day money-back guarantee. Billed annually, Starter costs $64 per month for 750 AI replies, Pro costs $240 per month for 3,000 replies and Scale costs $480 per month for 6,000 replies, with 20% more on monthly billing. Unlimited plans start at $2,100 per month.
Who Should Use It?
- Shopify and WooCommerce brands with steady site traffic.
- Fashion, beauty and pet stores fielding many product questions.
- Stores selling through WhatsApp and Instagram DMs.
- Small e-commerce teams without 24/7 support staff.
Zipchat Alternatives
- Tidio: live chat plus the Lyro AI agent with a free plan
- Gorgias: a full e-commerce helpdesk with AI
- Manifest AI: a Shopify shopping assistant focused on product discovery
Frequently Asked Questions
Is Zipchat free?
No, but every plan has a 7-day free trial and a 30-day money-back guarantee. Plans start at $64 per month billed annually.
Does Zipchat work with Shopify?
Yes. Zipchat is a Shopify app and also integrates with WooCommerce, BigCommerce, Wix and Zendesk.
What is Zipchat used for?
Zipchat is used to sell and support customers in online stores with AI. It answers questions, recommends products and recovers abandoned carts.