What is Gorgias?
Gorgias is an e-commerce helpdesk with an AI agent that answers and resolves customer tickets for Shopify and other online stores. Gorgias says it powers customer conversations for 40% of Shopify brands, and it pulls order data straight into each ticket so agents can refund, edit or track orders without switching tabs.
The Gorgias AI Agent reads your help center, policies and order data, then answers questions such as where is my order, returns and product questions across email, chat and social channels, handing off to humans when needed. Because it is built for online retail, it can act on orders rather than only reply. It is used by direct-to-consumer brands, Shopify Plus merchants and support teams handling seasonal ticket spikes.
Main Features
- Combines email, chat, SMS, voice and social messages in one inbox.
- Shows Shopify order and customer data next to every ticket.
- Resolves common requests automatically with the AI Agent.
- Lets agents refund, cancel or edit orders from the helpdesk.
- Answers product questions on your store with AI shopping assistance.
- Routes and tags tickets with rules and macros.
- Reports on response times, revenue from support and automation rates.
How to Get Started with Gorgias
- Start a 7-day free trial at gorgias.com, no card needed.
- Connect your Shopify, BigCommerce or Magento store.
- Connect email, chat and social channels to the inbox.
- Add your help center and policies, then turn on the AI Agent.
Gorgias Pricing
Gorgias has a 7-day free trial with full features. Starter costs $10 per month for 50 tickets, Basic $60 per month ($50 annually) for 300 tickets, Pro $360 per month ($300 annually) for 2,000 tickets and Advanced $900 per month ($750 annually) for 5,000 tickets. AI Agent resolutions cost $0.90 each on annual plans or $1.00 on monthly plans, and Enterprise is custom.
Who Should Use It?
- Shopify merchants handling a growing volume of support email.
- Direct-to-consumer brands that sell through social channels.
- Support teams that want to automate order status questions.
- Shopify Plus stores with seasonal ticket spikes.
- E-commerce agencies that set up support for clients.
Gorgias Alternatives
- Tidio: cheaper live chat and AI bot for small stores
- Siena AI: AI-first support agent for e-commerce
- Zendesk AI: better for large teams beyond e-commerce
Frequently Asked Questions
Is Gorgias free?
No, but there is a 7-day free trial with no payment details needed. Paid plans start at $10 per month.
Does Gorgias work with Shopify?
Yes. Gorgias is built around Shopify and shows order data in every ticket, and it also supports BigCommerce and Magento.
How much does the Gorgias AI Agent cost?
The AI Agent is billed per automated resolution, at $0.90 on annual plans or $1.00 on monthly plans.
Gorgias vs Zendesk: which is better?
Gorgias is better for online stores because it acts on orders inside tickets. Zendesk suits larger companies with support needs beyond e-commerce.