What is Siena AI?
Siena AI is an AI customer service agent for e-commerce brands that resolves order, return and subscription requests across email, chat and social channels. It is built for direct-to-consumer brands, especially those on Shopify, and is SOC 2 Type II compliant.
Siena focuses on taking actions rather than just answering FAQs: it can look up and edit orders, process returns and manage subscriptions through integrations, while speaking in a configurable brand persona. It plugs into helpdesks such as Zendesk, Gorgias, Kustomer, Gladly and Dixa, and into Shopify, Recharge, Skio and Loop Returns. One customer quoted by Siena says it handles half of their conversations at 90%+ CSAT.
Main Features
- Answers and resolves customer tickets across email, chat, WhatsApp, SMS and social.
- Edits orders, processes returns and manages subscriptions through integrations.
- Speaks in a configurable brand persona with guardrails.
- Hands off to human agents based on business rules.
- Integrates with Zendesk, Gorgias, Kustomer, Gladly and Dixa.
- Connects to Shopify, Recharge, Skio and Loop Returns.
- Provides an unlimited sandbox for testing before going live.
- Supports SAML SSO, granular permissions and audit logs.
How to Get Started with Siena AI
- Book a demo on siena.cx.
- Connect your helpdesk and Shopify store during onboarding.
- Set your brand persona, policies and handoff rules.
- Test in the sandbox, then switch on automation for chosen ticket types.
Siena AI Pricing
Siena AI charges a platform fee of $750 per month, which includes the AI engine and an unlimited sandbox, plus an automation pack at $0.90 per ticket. Onboarding and Slack support are included; there is no free plan.
Who Should Use It?
- Direct-to-consumer brands on Shopify.
- Subscription e-commerce companies.
- Customer experience leads reducing ticket backlogs.
- Support teams on Gorgias or Zendesk.
- Brands handling high volumes of order and return questions.
Siena AI Alternatives
- Gorgias: e-commerce helpdesk with its own AI agent built in
- Yuma AI: AI agent for Shopify brands on existing helpdesks
- Fin: general AI support agent priced per resolution
Frequently Asked Questions
Is Siena AI free?
No, Siena AI is a paid product. It costs a $750 monthly platform fee plus $0.90 per automated ticket.
What is Siena AI used for?
Siena AI is used by e-commerce brands to automate customer service, including order changes, returns and subscription management, across email, chat and social.
Does Siena AI work with Gorgias and Zendesk?
Yes, Siena AI integrates with Gorgias and Zendesk, as well as Kustomer, Gladly and Dixa.
Siena AI vs Gorgias AI Agent: which is better?
Gorgias AI Agent is simpler if you already use Gorgias, while Siena AI works across several helpdesks and focuses on brand persona and complex actions.