What is Fin?
Fin is Intercom's AI customer service agent that resolves support conversations across chat, email and voice, priced per resolved outcome. Intercom built Fin on top of its long-running customer messaging platform, and it can run on Intercom's helpdesk or alongside others such as Salesforce, HubSpot, Freshworks, Front and Gorgias.
Fin's pricing model sets it apart: you pay $0.99 only when Fin achieves an outcome, such as resolving a question or completing a configured handoff, rather than per seat. It learns from your help center and past conversations, follows procedures you define to take actions, and works across email, live chat, WhatsApp, SMS, social messaging, Slack and phone. Support teams use it to answer common questions instantly and free human agents for complex cases.
Main Features
- Answers customer questions using your help center and knowledge sources.
- Runs multi-step procedures to take actions in other systems.
- Works across live chat, email, WhatsApp, SMS, social messaging, Slack and voice.
- Plugs into Intercom, Salesforce, HubSpot, Freshworks, Front, Zoho and Gorgias.
- Hands conversations to human agents with context when needed.
- Charges only for successful outcomes rather than seats.
- Adds Copilot to assist human agents for $35 per user per month.
How to Get Started with Fin
- Start the 14-day free trial at fin.ai, no credit card required.
- Connect your helpdesk and knowledge sources.
- Set tone, guidance and handoff rules, then test in preview.
- Turn Fin on for a channel and monitor its outcomes.
Fin Pricing
Fin offers a 14-day free trial with unlimited outcomes and no credit card. After that it costs $0.99 per outcome with a 50-outcome monthly minimum, and qualifications cost $9.99 each. On the Intercom helpdesk, seats cost $29 per seat per month, while other helpdesk integrations carry no seat or platform fee.
Who Should Use It?
- SaaS support teams with high ticket volume.
- E-commerce and fintech customer service teams.
- Companies running support on Salesforce, HubSpot or Freshworks.
- Support leaders measuring cost per resolution.
- Teams adding AI to voice and WhatsApp support.
Fin Alternatives
- Decagon: enterprise AI agents with custom workflows
- Sierra: conversational agents for large consumer brands
- Zendesk AI: native AI for teams already on Zendesk
Frequently Asked Questions
Is Fin free?
No, Fin has no free plan, but it offers a 14-day free trial with unlimited outcomes. After that it costs $0.99 per outcome.
Do I need Intercom to use Fin?
No, Fin works with other helpdesks including Salesforce, HubSpot, Freshworks, Front and Gorgias. It also runs natively on Intercom.
What counts as a Fin outcome?
An outcome is a successful result such as Fin resolving a conversation or completing a configured procedure handoff. You are only charged for outcomes.
Fin vs Decagon: which is better?
Fin is easier to start with transparent per-outcome pricing and a free trial, while Decagon targets enterprises wanting custom-built agents and contracts.