What is Crisp?
Crisp is a customer messaging platform with a shared inbox, live chat and an AI agent trained on your knowledge base. It is made by Crisp IM, a French company, and is used by hundreds of thousands of businesses, mainly startups and small to mid-sized companies.
Crisp's main difference from tools like Intercom is flat pricing per workspace instead of per seat or per resolution, which keeps costs predictable as a team grows. It brings chat, email, WhatsApp, Instagram, Messenger and other channels into one inbox, and its AI agent can answer common questions, draft replies and hand off to humans. Teams use it for website live chat, customer support, sales conversations and help center hosting.
Main Features
- Adds a live chat widget to your website and apps.
- Collects email, WhatsApp, Instagram and Messenger messages in one shared inbox.
- Answers customers with an AI agent trained on your knowledge base.
- Hosts a help center and knowledge base.
- Automates routing and replies with workflows.
- Tracks issues with a ticketing system on Plus.
- Connects to 100+ integrations including Shopify and Slack.
How to Get Started with Crisp
- Sign up at crisp.chat and create a workspace.
- Install the chat widget on your site with a code snippet or plugin.
- Connect email and social channels to the shared inbox.
- Add help articles so the AI agent can answer questions.
Crisp Pricing
The Free plan costs $0 and includes 2 seats and a basic shared inbox without AI credits. Mini costs $45 per month per workspace with 4 seats, Essentials costs $95 per month with 10 seats and the knowledge base, and Plus costs $295 per month with 20 seats and AI-first support tools; each paid plan includes AI credits. New accounts get a 14-day trial of all features.
Who Should Use It?
- Startups adding live chat to their website.
- Small support teams handling several channels.
- E-commerce stores answering pre-sale questions.
- SaaS companies building a help center.
- Teams that want flat, predictable pricing.
Crisp Alternatives
- Tidio: similar live chat with Lyro AI, popular with online stores
- Fin: higher-end AI agent priced per resolution
- respond.io: stronger for WhatsApp and messaging-heavy teams
Frequently Asked Questions
Is Crisp free?
Yes, Crisp has a free plan with 2 seats and a shared inbox. AI credits start on paid plans from $45 per month per workspace.
What is Crisp used for?
Crisp is used for website live chat, customer support and sales messaging. It also hosts a knowledge base and runs an AI agent to answer common questions.
Crisp vs Intercom: which is better?
Crisp is better for small teams that want flat per-workspace pricing, while Intercom suits larger teams with bigger budgets. Crisp has a free plan; Intercom does not.
Does Crisp work with WhatsApp?
Yes, Crisp can bring WhatsApp messages into its shared inbox alongside email, Instagram and Messenger. Multichannel features depend on your plan.