What is Grain?
Grain is an AI meeting notes tool that records calls, writes notes and next steps and syncs them to your CRM, for sales and customer teams. It is made by Grain, a US startup that began as a tool for clipping and sharing Zoom highlights and has grown into conversation intelligence for revenue teams. It works with Zoom, Google Meet, Microsoft Teams, Webex and Slack huddles, and can take notes without a bot joining.
Grain is built around what happens after the call. It writes summaries in templates that match your sales process, pulls out next steps, drafts follow-up emails and pushes notes into the CRM. Managers can search calls, ask AI questions across recordings and spot coaching moments. Viewer seats are free, so only people who record need a paid seat. Sales, customer success and research teams use it to save note-taking time and share customer insights.
Main Features
- Records and transcribes Zoom, Google Meet, Teams and Webex calls.
- Takes notes without adding a bot to the meeting.
- Writes AI summaries using custom note templates.
- Extracts next steps and drafts follow-up emails.
- Syncs notes and insights to your CRM.
- Answers questions across your recorded meetings.
- Lets free viewer seats watch shared meetings and notes.
How to Get Started with Grain
- Sign up at grain.com with your work Google or Microsoft account.
- Connect your calendar and video conferencing tool.
- Let Grain record your next call or upload a recording.
- Review the AI notes and push them to your CRM or Slack.
Grain Pricing
The Free plan covers 20 meetings so you can try AI notes. Starter costs $19 per seat per month billed yearly and adds custom prompts, templates and team insights. Business adds conversation and revenue intelligence and is priced through a demo, and Enterprise is by quote; there is also a 14-day trial and a 30-day money-back guarantee.
Who Should Use It?
- Account executives who want notes in the CRM automatically.
- Customer success managers tracking account conversations.
- Sales managers coaching reps from call recordings.
- User researchers sharing customer interview clips.
- Founders running many customer calls.
Grain Alternatives
- Fathom: generous free plan for individual note-taking
- Avoma: broader revenue intelligence and scheduling
- Fireflies.ai: many integrations and low entry price
Frequently Asked Questions
Is Grain free?
Yes, Grain has a free plan that covers 20 meetings. Paid plans start at $19 per seat per month billed yearly.
Does Grain need a bot to join meetings?
No. Grain can take AI notes without a bot joining your call, which suits clients who dislike visible recorders.
Does Grain integrate with HubSpot and Salesforce?
Yes. Grain pushes meeting notes and next steps into your CRM, including HubSpot and Salesforce.
Grain vs Fathom: which is better?
Grain is better for sales teams that want CRM sync and coaching, while Fathom is better for individuals who want free unlimited recordings. Teams often outgrow Fathom's free plan into tools like Grain.