What is eesel AI?
eesel AI is an AI agent that plugs into helpdesks like Zendesk and Freshdesk and into Slack to answer support tickets and internal questions. It is made by eesel, and it is designed to work on top of the tools support teams already use rather than replacing them.
eesel learns from past tickets, help center articles and connected sources such as Google Drive, Notion and Shopify, then drafts or sends replies, triages and tags tickets, and answers staff questions in Slack. Teams can test it on historical tickets before going live and control which topics it handles. Pricing is per ticket or chat, not per agent seat, with unlimited agents and seats. Support teams use it for ticket deflection, reply drafting, internal IT and HR help desks and e-commerce order questions.
Main Features
- Answers and drafts replies inside Zendesk, Freshdesk and other helpdesks.
- Learns from past tickets, help center articles and documents.
- Triages and tags incoming tickets automatically.
- Answers internal questions for staff in Slack.
- Connects to Google Drive, Notion and Shopify for knowledge and order data.
- Simulates performance on past tickets before going live.
- Offers EU or US data residency.
How to Get Started with eesel AI
- Sign up at eesel.ai for a free trial with 100 credits, no card needed.
- Connect your helpdesk or Slack workspace.
- Add knowledge sources such as your help center and past tickets.
- Test the agent on past tickets, then turn it on for live traffic.
eesel AI Pricing
eesel AI starts with a free trial of 100 credits and all features, no card required. The pay-as-you-go Teammate plan costs from $299 to $1,899 per month for 500 to 5,000+ credits, where one credit is one ticket or chat, with overage at $0.80 per credit. Enterprise pricing is custom, and annual prepayment gives two months free.
Who Should Use It?
- Customer support teams on Zendesk or Freshdesk.
- E-commerce stores answering order questions.
- IT and HR teams running internal help desks in Slack.
- Support leaders reducing ticket backlog.
- Companies that need EU data residency.
eesel AI Alternatives
- Fin: Intercom's support agent with resolution-based pricing
- Decagon: enterprise AI agents for large support operations
- Zendesk AI: native AI built into Zendesk
Frequently Asked Questions
Is eesel AI free?
No, but eesel AI has a free trial with 100 credits and no card required. Paid plans start at $299 per month.
Does eesel AI work with Zendesk?
Yes. eesel AI integrates with Zendesk, Freshdesk and Slack, and can draft or send replies inside your helpdesk.
How is eesel AI priced?
eesel AI charges per credit, where one credit is one ticket or chat. Seats and agents are unlimited.
eesel AI vs Fin: which is better?
eesel AI is better if you want to keep Zendesk or Freshdesk and add AI on top, while Fin is better for teams already on Intercom. Compare costs using your monthly ticket volume.