What is Syncly?
Syncly helps brands understand what customers and creators are saying about them. It combines social listening on short-form video platforms, influencer discovery and a voice-of-customer hub that pulls feedback from tickets, chats, surveys and reviews. AI tags and clusters that feedback by sentiment and sends alerts when negative issues appear, so teams can respond before problems grow. It is built for fast-moving consumer brands and their CX, marketing and product teams.
Main Features
- Monitors conversations on TikTok, Instagram Reels, YouTube Shorts and other platforms.
- Analyzes videos with speech-to-text, AI vision and creator demographics.
- Centralizes customer feedback from tickets, chat, email, surveys, reviews and social.
- Auto-tags and clusters feedback with AI sentiment analysis.
- Sends real-time alerts on negative feedback and emerging issues.
- Finds influencers based on video content, messaging and sentiment.
- Generates reports from plain-language questions with Ask Syncly.
- Connects to Claude and ChatGPT through an MCP connector.
Who Should Use It?
- Customer experience teams tracking complaints across channels.
- Marketing teams monitoring brand conversations on social video.
- Product teams looking for recurring issues in customer feedback.
- Influencer marketers searching for creators who fit their brand.
- E-commerce and consumer brands watching competitor content.
Pricing
Syncly Creator has a $0 trial plan with no credit card required that includes 1 shortlist, and its Basic plan costs $120 per month.